Terms and Conditions for Level Up Print Limited

Welcome to Level Up Print Limited (“we,” “our,” or “us”). By accessing or using our website and services, you (“Customer” or “you”) agree to be bound by the following terms and conditions. These terms apply to all orders placed for print ​and design services, including but not limited to printing, artwork proofing, account management and delivery services.

Please read these terms carefully before placing an order.

1. General Terms

1.1. Services Provided
Level Up Print Limited offers print services, including design, print production, artwork proofing, account setup, and delivery of print materials.

2. Account Creation and Application

2.1. Account Holders
To place an order or manage your print services, you may need to create an account with us. You are responsible for maintaining the confidentiality of your account login details and for any activities under your account.

2.2. Account Application Forms
New customers are required to complete an application form to create an account with Level Up Print Limited. Your application will be reviewed, and we reserve the right to approve or decline your application based on our discretion.

2.3. 30-Day Account Application Window
Once your application form is submitted, you have 30 days to complete the necessary steps to finalize your account setup. If you fail to complete the process within 30 days, your application may be considered void, and you will need to reapply.

Late payments may attract interest and compensation under the Late Payment of Commercial Debts act 1998 – please get in touch to discuss any problems with making prompt payment

3. Artwork Proofing and Checking

3.1. Artwork Submission
All print jobs require the submission of artwork in an appropriate format. We will request that you upload or provide digital artwork files for review before production.

3.2. Proofing Process
Once we receive your artwork, we will provide you with a proof to review. It is your responsibility to carefully check the proof for accuracy, including spelling, color matching, layout, and any other relevant details. Proofs will be provided via email, and we will not begin production until we have received your written approval.

3.3. Customer Approval
You must approve the artwork proof before production begins. By approving the proof, you confirm that the design, specifications, and details are correct. Any errors not identified during the proofing process are the responsibility of the customer.

3.4. Changes to Artwork
If changes or revisions are required after proof approval, additional charges may apply. Please notify us of any requested changes promptly to avoid delays in production.

4. Order Fulfillment and Delivery

4.1. Order Processing
Once your artwork proof is approved, we will begin the production process. You will receive an estimated delivery date based on the complexity and size of your order.

4.2. Delivery Times
We make every effort to fulfill orders within the agreed-upon timeframe. However, delivery times are estimates and may vary depending on production complexity, delivery method, and unforeseen circumstances. We will notify you if there are any significant delays.

4.3. Shipping and Handling
Delivery charges will apply based on the size, weight, and delivery location of your order. These charges will be communicated to you at the time of checkout or order confirmation.

4.4. Risk of Loss
Once your order has been shipped, the risk of loss or damage passes to you. If any issues arise with delivery, it is your responsibility to contact the delivery carrier directly.

5. Pricing and Payment

5.1. Pricing
The prices for our services are ​q​uoted ​t​o you prior to your order. Prices are subject to change without notice, but once an order is placed and confirmed, the price is fixed for that order.

5.2. Payment Terms
Payment for services must be made in full before production commences, unless otherwise agreed upon with our team. We accept various payment methods, which will be outlined at checkout.

5.3. Late Payments
If your account becomes overdue, we reserve the right to suspend or cancel any outstanding orders and charge interest on the overdue amount.

6. Cancellations and Refunds

6.1. Order Cancellations
If you wish to cancel an order after it has been placed, please contact us immediately. Cancellations can only be accepted before production has started. Once production has begun, cancellations may not be possible.

6.2. Refund Policy
Refunds are not generally provided once production has started. However, in the event of a significant error made on our part, a refund or reprint may be offered at our discretion.

7. Limitation of Liability

7.1. Limitation of Damages
To the maximum extent permitted by law, Level Up Print Limited’s liability for any claim, loss, or damage arising from the use of our services is limited to the amount paid by you for the specific order in question.

7.2. Third-Party Services
Level Up Print Limited is not responsible for any damages, delays, or issues arising from third-party services, including shipping and delivery companies.

8. Privacy and Data Protection

8.1. Privacy Policy
We are committed to protecting your privacy. Please review our Privacy Policy for detailed information on how we collect, use, and protect your personal information.

9. Amendments to Terms

9.1. Changes to Terms
Level Up Print Limited reserves the right to amend these terms and conditions at any time. Any changes will be posted on this page, and the updated terms will be effective immediately upon posting.

10. Governing Law

10.1. Applicable Law
These terms and conditions are governed by the laws of ​E​ngland without regard to its conflict of laws principles.

 

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